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Workshop on Benchmarking & Best Practices for Libraries and Information Centres, held on 12th – 14th July 2011 at Perdana Leadership Foundation, Putrajaya.
Benchmarking is not a finite process. It is a continuous, evolving cycle with various distinct phases of planning and implementation. The process does not end at reviewing and recalibrating, but will return to the planning phase for the next iteration, according to organiser of the Workshop on Benchmarking & Best Practices for Libraries and Information Centres, held on 12th – 14th July 2011 at Perdana Leadership Foundation, Putrajaya. The 3-day workshop was lead by Associate Professor Dr Maznah Ghazali from Universiti Teknologi MARA. A total number of 36 participants representatives from 28 organisations attended the program.
“One must be humble enough to admit that someone else is better at something, and being wise enough to learn how to match and even surpass them at it. It’s a systematic and continuous process of searching, learning, adapting and implementing the best practices from within own organization or from other organizations towards attaining superior performance” said Azahar Mohd Noor, Chief Librarian of the Perdana Leadership Foundation in his welcome address.
Benchmarking practices in libraries is a common technique used to upgrade and improve the services provided by the library. Some libraries had begun benchmarking process decades ago; some uses the TQM tool, and the 5 step process. However, these benchmarking techniques get refined and become more valuable when shared.
Indeed, the sharing of knowledge was the main highlight of the three-day workshop. After the introduction of benchmarking models, the participants were divided into groups to exchange ideas, brainstorm, as well as to work on specific assignments and group presentations. The group presentations highlighted the best benchmarking strategies derived from the benchmarking questionnaires created by the groups. The group consisting of members named Ashraf Bin Sulaiman,Catherine Malik, Jimpele Anak Ambau, Mohd. Norafendy Bin Mohd. Nordin, Ng Siew Ling, Rosleiliza Binti Che Mat ,Zalina Binti Sayuti, won the judging panel over with their presentation, entitled Benchmarking Process and Best Practice, while Encik Azman Abdul Rahim of UNIRAZAK was crowned Best Presenter. Puan Zarina Abu Bakar, the General Manager of Perdana Leadership Foundation, presented the prizes as well as participant certificates at the official close of the Workshop.
Before the workshop adjourned, participants were treated to a cruise around Putrajaya Lake, a scenic finish to the training event. All enjoyed the learning and networking opportunities, though some expressed hope that there would be more such workshops to extend the learning experience further.
Credit: Perdana Leadership Foundation